Policies, terms & disclaimers

Last updated: 26 September 2026

1. Information We May Collect

• Name
• Mobile/telephone number
• Email address
• Billing and delivery address
• Order and purchase information
• Payment-related transaction information
• Customer-service communications
• Website/account information
• Information voluntarily provided through forms, enquiries or complaints — including the registration form and KYC documents (PAN, Aadhaar, bank details) submitted by Mini Franchise applicants

2. How We Use Information

• Processing and delivering orders
• Confirming payments
• Providing customer support
• Handling returns, refunds and complaints
• Maintaining transaction records
• Communicating order-related information
• Reviewing and administering Mini Franchise applications and ongoing eligibility
• Calculating and paying business promotion reference incentives
• Providing information about products, services or offers where legally permitted
• Preventing fraud and misuse
• Meeting legal, tax, accounting and regulatory requirements
• Improving our website and customer experience

3. Payment Information

Online payments are processed through Razorpay, our third-party payment gateway.

Vedic Life Marketing Pvt Ltd does not intend to store customers' complete card numbers, CVV numbers, UPI PINs or banking passwords on its own systems.

Customers should review the applicable payment gateway's terms and privacy policy.

4. Sharing of Information

We may share necessary information with trusted service providers where required to provide our services, including payment service providers, courier and logistics partners, website/technology service providers, customer-support service providers, professional advisers, and government or regulatory authorities where legally required.

We do not sell personal information to third parties for their independent commercial use.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, analyse website usage and support certain services — including a cookie used to keep you signed in and to remember items in your cart.

You may be able to control cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, accounting, tax, legal and regulatory requirements.

8. Customer Requests and Privacy Queries

For privacy-related questions or requests, customers may contact Vedic Life Marketing Pvt Ltd at the details below.

Requests may be subject to applicable legal requirements and reasonable verification of the requester's identity.

9. Children's Information

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time because of changes in law, technology, business practices or website functionality. The latest version will be published on this website with the updated date.

11. Applicable Law

This Privacy Policy shall be governed by applicable laws of India.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. Acceptance of These Terms

These Terms & Conditions govern your use of www.vediclifemarketing.com and any order placed with Vedic Life Marketing Pvt Ltd ("the Company", "we", "us"). By browsing the website, creating an account or placing an order, you agree to be bound by these Terms, our Privacy Policy, our Shipping & Delivery Policy and our Return, Refund & Cancellation Policy. If you do not agree, please do not use the website.

2. About Us

Vedic Life Marketing Pvt Ltd is a company incorporated in India (CIN U74900PB2015PTC039821, GST 03AAFCV2670K1Z9), engaged in the trading of herbal and Ayurvedic-inspired wellness and personal-care products, and operating the Mini Franchise business program described on this website.

3. Eligibility

The website and its products are intended for use by persons who are at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. The Mini Franchise Program additionally requires the KYC and registration formalities described in the Mini Franchise Terms.

4. Products, Pricing & Descriptions

We make reasonable efforts to display product information, images, pack sizes and prices (MRP, inclusive of applicable tax) accurately. Colours, packaging and minor product details may vary from what is shown on the website. Prices, discounts and offer terms are set by the Company and may be revised at any time without prior notice; the price and any applicable discount actually charged is the one confirmed at checkout. In the event of an obvious pricing or typographical error, we may cancel the affected order and refund any amount already paid.

5. Accounts and Guest Checkout

Some purchases can be made without creating an account. Where you do create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us promptly of any unauthorised use.

6. Orders, Payment & Discounts

Placing an order is an offer to purchase, which we may accept or decline (for example where a product is out of stock, incorrectly priced, or the order does not meet an applicable minimum order value). Payment is processed through Razorpay; we do not store your complete card, UPI or net-banking credentials. Depending on your customer type, an order may qualify for a product-level discount and/or an order-value-based discount as described in our Offer Terms; the exact base price, tax, discount and total for each order are shown at checkout before payment.

7. Shipping & Delivery

Orders are shipped as described in our Shipping & Delivery Policy, which forms part of these Terms.

8. Cancellation, Returns & Refunds

Cancellation, return and refund requests are handled as described in our Return, Refund & Cancellation Policy, which forms part of these Terms. To request a cancellation, please contact customer care as soon as possible after placing the order — orders are not self-cancellable once submitted, so that every cancellation is checked against dispatch status and, where already paid, the applicable refund is processed correctly.

9. Mini Franchise Program

Vedic Life Marketing Pvt Ltd is a traditional business marketing company and does not operate as a multi-level marketing (MLM) or money-circulation scheme. Persons who wish to build a business with us may apply to the Mini Franchise Program, which is governed by our separate Mini Franchise Terms. Nothing in these Terms or on this website is a guarantee or promise of income, and enrolment in the Mini Franchise Program is entirely voluntary.

10. Intellectual Property

The website, its design, text, graphics, product photography, logos and the "Vedic Life Marketing" name and mark are the property of the Company or its licensors and are protected by applicable intellectual property laws. You may not copy, reproduce, republish or exploit any part of the website for commercial purposes without our prior written consent.

11. Acceptable Use

You agree not to misuse the website, including by attempting unauthorised access to any account or system, submitting false or fraudulent order or KYC information, scraping or harvesting content, or using the website for any unlawful purpose.

12. Third-Party Services and Links

The website relies on third-party services, including Razorpay for payments and India Post/courier partners for delivery, and may from time to time link to third-party websites. We are not responsible for the content, policies or practices of any third-party service or website, and your use of them is subject to their own terms.

13. Disclaimer of Warranties

Products are described in good faith based on information supplied by the Company; see our Product & Wellness Disclaimer for important information about product use. Except as expressly stated or as required by applicable Indian consumer-protection law, the website and its content are provided on an "as is" and "as available" basis, without warranties of any kind.

14. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental or consequential loss arising from use of the website or a product, except where such liability cannot lawfully be excluded — including any liability, right or remedy available to you as a "consumer" under the Consumer Protection Act, 2019.

15. Indemnity

You agree to indemnify and hold the Company harmless from any claim or demand arising out of your misuse of the website, your breach of these Terms, or information you have submitted that is false, inaccurate or infringes a third party's rights.

16. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, strikes, government action, courier/postal disruption or technical failures — see also our Shipping & Delivery Policy.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to your rights as a consumer to approach a consumer forum or authority of competent jurisdiction, the courts at Hoshiarpur, Punjab shall have exclusive jurisdiction over any dispute arising out of these Terms.

18. Grievance Redressal

For a complaint or grievance about the website, an order or the Mini Franchise Program, please see our Grievance Redressal Policy.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes in law, our business practices or the website. The updated Terms will be published on this page with a revised "Last updated" date and apply prospectively from that date.

20. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. Delivery Area

Vedic Life Marketing Pvt Ltd endeavours to provide delivery services across India, subject to serviceability of the customer's location and availability of courier/postal services.

2. Order Processing

Orders are normally processed after successful confirmation of the order and payment, where applicable. Processing time may vary depending on product availability, order volume and other operational circumstances.

3. Delivery Time

Estimated delivery time will depend upon the destination, courier/postal service, weather, holidays, remote-location restrictions and other circumstances. The estimated delivery period displayed at the time of purchase, where applicable, is not a guarantee of a fixed delivery date.

4. Free Delivery

Where the website or a particular promotional offer states "Free Delivery All Over India", such offer shall be subject to the conditions, minimum order value and exclusions displayed with that offer.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Any additional cost arising from an incorrect or incomplete address may be charged to the customer where legally permissible.

6. Delivery Attempt

Customers should remain available to receive the shipment or provide appropriate instructions to the delivery service provider. If delivery fails because of an incorrect address, refusal to accept the package or repeated unsuccessful delivery attempts, the Company may contact the customer regarding further delivery arrangements.

7. Damaged or Tampered Package

Customers are advised to inspect the package at delivery. If the package appears damaged, leaking or tampered with, customers should, wherever possible, photograph the package and contact us promptly.

8. Delays Beyond Our Control

Delivery may be delayed because of natural disasters, weather, strikes, government restrictions, courier disruption, transportation problems, technical failures or other circumstances beyond our reasonable control.

9. Undelivered Shipments

If a shipment is returned to us because the customer provided an incorrect address, refused delivery or was unavailable despite reasonable delivery attempts, the customer may be contacted regarding re-dispatch. Additional delivery charges may apply where permitted.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. Our Commitment

Vedic Life Marketing Pvt Ltd aims to provide genuine products in appropriate packaging and in accordance with applicable legal and regulatory requirements.

Nothing in this policy is intended to remove or restrict any mandatory consumer right available under Indian law.

2. Order Cancellation

A customer may request cancellation of an order by contacting us as soon as possible after placing the order. Orders cannot be cancelled directly on the website — this is deliberate, so that every cancellation request is checked against the order's dispatch status before it is actioned. Cancellation may not be possible once an order has been dispatched or where applicable law/policy prevents cancellation. Where cancellation is accepted after payment, the eligible refund will be processed through the original payment method or another permitted method.

3. Damaged, Defective or Incorrect Product

If a customer receives a product that is damaged during delivery, materially defective, materially different from the product ordered, or otherwise eligible for remedy under applicable law, the customer should contact us promptly.

Please provide order number, customer name, mobile number, product name, batch number where applicable, description of the problem, and photographs/video where reasonably required.

4. Opened or Used Products

For health, wellness, personal-care and hygiene products, returns may be restricted after opening or use for reasons of hygiene, safety, product integrity or applicable law. However, mandatory consumer rights shall remain unaffected.

5. Refunds

Where a refund is approved, the amount will normally be returned through the original payment method or another legally permitted method. The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

6. Non-Returnable Circumstances

Except where applicable law provides otherwise, a product is generally not eligible for return where:

• the customer has changed their mind after using/opening the product;
• the product has been damaged after delivery by the customer;
• the product has been improperly stored or handled;
• the product has been altered or tampered with;
• the customer cannot provide sufficient order information to verify the purchase; or
• the product falls within a category where return is restricted by law or the applicable product policy.

7. Wrong Product

If we have sent an incorrect product, customers should contact us promptly. After verification, we may arrange replacement, return or refund as appropriate.

8. Promotional Offers

Products purchased under special offers, gifts, bundles or promotional schemes may have additional return or refund conditions stated with the particular offer — see our Offer Terms.

9. Consumer Rights

This policy does not limit any consumer right, remedy or protection that cannot legally be excluded under applicable Indian law.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. Applicability

These Offer Terms apply to the shopping discount offered to customers purchasing directly through the website — under the Direct Selling business model described on our Business Models page. Mini Franchise partners receive a separate, exclusive discount under the Mini Franchise Terms instead of the tiers below.

2. Current Shopping Discount Tiers

Effective 10 October 2026, and subject to change as described in Section 8 below, the following discount tiers apply to the order value (before tax) of a single order:

An order that does not reach ₹2,000 in value is not eligible for this order-level discount, though individual products may separately carry their own promotional discount.

3. How the Discount Is Applied

The order-value discount is calculated on the order's base price (before tax and after any individual product discount already applied), and is shown as a separate line item at checkout alongside the order's base price, tax and total. Only one order-value tier applies per order, determined by that order's own qualifying value — discounts from different tiers are not combined or stacked within a single order.

4. No KYC Required

No KYC or registration is required to receive the shopping discount described in this offer — it applies automatically to an eligible order, whether placed as a guest or through a customer account.

5. No Credit Facility

This offer does not include any credit facility. Orders must be paid in full through an available payment method (currently, Razorpay) at the time of checkout.

6. Combination with Other Offers

Unless expressly stated otherwise, this offer cannot be combined with any other discount, coupon or promotional scheme beyond what is automatically applied at checkout.

7. Franchisee Pricing

A registered Mini Franchise partner instead receives the exclusive discount described in our Mini Franchise Terms, which may differ from the tiers above.

8. Right to Modify or Withdraw

The Company may modify, suspend or withdraw this offer, including the tiers, order-value thresholds or discount percentages, at any time without prior notice. Any change will apply to orders placed after the change takes effect; it will not affect an order already confirmed and paid for.

9. No Cash Value; Non-Transferable

This discount has no cash value, cannot be redeemed for cash, and is not transferable between orders, accounts or customers.

10. Governing Terms

This offer is subject to our overall Terms & Conditions.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. Nature of the Program

The Mini Franchise Program is a traditional business/reseller arrangement offered by Vedic Life Marketing Pvt Ltd — it is not a multi-level marketing (MLM) scheme, is not employment with the Company, and does not create a partnership, agency or joint venture between the Company and the Mini Franchise holder. A Mini Franchise holder operates as an independent reseller of the Company's products, earning margin on genuine product sales and, where eligible, the business promotion reference incentive described in Section 7.

2. Eligibility and Registration

An applicant must complete the Company's registration form and KYC process, which currently requires:

• Shop number and shop name
• Owner name, mobile number and email address
• Area/village, pin code, taluka, district and state
• Full store address
• Reference code, if referred by an existing Mini Franchise partner
• Owner's PAN card number and Aadhaar card number
• Bank account details, for incentive payouts

Information collected during registration is handled in accordance with our Privacy Policy.

3. Referral Condition

Only an existing Mini Franchise holder may refer a fresh Mini Franchise applicant. A prospective Mini Franchise holder without an existing partner's reference code may still apply directly to the Company.

4. One-Time Starting Order

A Mini Franchise holder must place a one-time starting order of a minimum ₹25,000 (at MRP, before the exclusive discount described below) to activate their Mini Franchise status.

5. Exclusive Mini Franchise Discount

A registered Mini Franchise holder receives an exclusive discount of up to 45% on MRP on eligible products, in place of the shopping discount tiers described in our Offer Terms. The applicable discount percentage and any conditions on it are set by the Company from time to time.

6. Mandatory Monthly Self-Billing

A Mini Franchise holder must place order(s) totalling at least ₹2,500 in each calendar month ("monthly self-billing"), whether as a single order or multiple orders. This is a standing requirement to maintain active Mini Franchise status and is tracked by the Company on an ongoing basis.

7. Business Promotion Reference Incentive

Where a Mini Franchise holder has referred another Mini Franchise or a customer who continues to purchase through them, the Company pays a business promotion reference incentive of 5% in each of the first five years of that referred account's activity, paid between the 1st and 5th of every calendar month. The exact incentive base, computation and eligibility conditions are governed by the Company's business configuration in force at the relevant time, are set out in the registration/incentive documentation provided at enrolment, and may be revised by the Company from time to time on prospective notice.

8. No Guarantee of Income

Any figures, examples or illustrations relating to discounts or incentives are indicative only. The Company does not guarantee any level of income, sales or return under the Mini Franchise Program. Actual results depend on factors including individual effort, local demand and market conditions, and will vary from person to person.

9. Not a Money-Circulation Scheme

Enrolment in the Mini Franchise Program is not, and is not intended to operate as, a "money circulation scheme" within the meaning of the Prize Chits and Money Circulation Schemes (Banning) Act, 1978, or as a scheme under the Consumer Protection (Direct Selling) Rules, 2021 that rewards enrolment itself rather than the sale of genuine goods. No fee is charged for enrolment as such; the one-time starting order and monthly self-billing under Sections 4 and 6 are purchases of genuine, deliverable products at the Company's then-current price list, not a payment for the right to recruit others.

10. Free Delivery

Orders placed under the Mini Franchise Program are eligible for free delivery all over India through India Post, subject to our Shipping & Delivery Policy.

11. Term, Exit and Discontinuation

A Mini Franchise holder may discontinue their participation at any time by written intimation to the Company (email is sufficient). On discontinuation, or if monthly self-billing under Section 6 is not maintained, eligibility for the exclusive discount and any further incentive under Section 7 ceases from that point; incentive already earned and payable up to that point is not affected. A holder wishing to return unsold, unopened and resaleable stock on exit may request this from the Company, which will consider the request in accordance with its then-current policy and applicable law.

12. Company's Right to Amend the Program

The Company may amend the terms, discount percentages, starting order value, monthly self-billing requirement or incentive structure of the Mini Franchise Program at any time, on prospective notice to active Mini Franchise holders through the website, email or the registration/incentive documentation.

13. Relationship of the Parties

Nothing in these Terms creates an employer-employee, partnership, agency or joint-venture relationship between the Company and a Mini Franchise holder. A Mini Franchise holder has no authority to bind the Company or to make representations on its behalf beyond the Company's officially approved product and program information.

14. Governing Law and Grievance Redressal

This Program is governed by the laws of India and, together with the Company's other policies, by our Terms & Conditions. For a complaint about the Program, see our Grievance Redressal Policy.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. General Information Only

The content published on this website — including product descriptions, wellness information, business-model explanations and Mini Franchise figures — is provided for general information purposes only and in good faith, based on information available to the Company at the time of publication.

2. Not Professional Advice

Nothing on this website is medical, financial, investment or legal advice. For product-specific health guidance, see our Product & Wellness Disclaimer. For the Mini Franchise Program, see Section 8 of our Mini Franchise Terms — figures and examples relating to discounts or incentives are illustrative only and are not a promise or guarantee of income.

3. Website Availability and Accuracy

We take reasonable care to keep the website accurate and up to date, but we do not warrant that the website will be uninterrupted, error-free or that all information (including pricing, stock availability and offer terms) will be free of occasional typographical or technical errors. Where such an error affects an order, we will contact you before proceeding, as described in our Terms & Conditions.

4. Third-Party Links and Services

The website may reference or link to third-party services (such as our payment gateway or courier partners) or third-party websites. We do not control and are not responsible for the content, accuracy or practices of any third party, and inclusion of a link does not imply endorsement.

5. Testimonials and Reviews

Any customer testimonials or reviews reflect the individual experience of that customer and are not a guarantee that any other person will have the same experience or results.

6. Limitation of Liability

To the fullest extent permitted by applicable law, the Company disclaims liability for any loss or damage arising from reliance on website content, except where such liability cannot lawfully be excluded, including your rights as a "consumer" under the Consumer Protection Act, 2019.

7. Changes to This Disclaimer

We may update this Disclaimer from time to time; the updated version will be published on this page with a revised "Last updated" date.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. Not Medical Advice

General information published on the website should not be treated as a substitute for consultation, diagnosis or treatment by a qualified healthcare professional.

2. Product Use

Customers should always read the product label, ingredients, dosage/directions, warnings, precautions and storage instructions before using a product. Products should be used only for their stated and legally permitted purpose.

3. Individual Suitability

Individual responses to wellness products may vary.

If you are pregnant, breastfeeding, taking medicines, have an existing medical condition, are undergoing medical treatment, or are uncertain about whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.

4. No Unauthorised Disease Claims

Vedic Life Marketing Pvt Ltd does not intend website content or promotional material to constitute unauthorised claims that a product diagnoses, cures, treats or prevents a disease.

No employee, representative, Mini Franchise Holder or other person is authorised to make medical claims beyond the Company's officially approved product information and applicable law.

5. Ayurvedic Products

Where a product is legally classified as an Ayurvedic medicine/drug, it shall be sold and represented according to its applicable regulatory requirements, licence conditions, labelling and permitted claims.

6. Testimonials

Customer experiences and testimonials represent the experiences of individual users and should not automatically be understood as a guarantee of the same results for every customer.

7. Emergency Medical Conditions

Our website and products are not a substitute for emergency medical care. In an emergency, customers should contact appropriate emergency medical services or a qualified healthcare professional.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481

Last updated: 26 September 2026

1. How to Submit a Complaint

Customers may submit a complaint by email or phone (see Contact below), or by post to our registered address.

2. Information to Include

• Full name
• Mobile number
• Order number, if applicable
• Product name
• Date of purchase
• Nature of complaint
• Supporting photographs/documents, where applicable

3. Complaint Handling

We will review the complaint and may request additional information where reasonably necessary. Complaints will be handled in accordance with applicable law and the Company's internal grievance procedure.

4. Product Complaints

For product-related complaints, customers may be asked to provide the batch number, expiry date, photographs of the product/packaging and purchase details.

5. Refund/Replacement Complaints

Refund or replacement requests will be assessed according to the applicable Return, Refund & Cancellation Policy and applicable consumer law.

6. Mini Franchise Complaints

Complaints relating to a Mini Franchise registration, discount or business promotion reference incentive will be assessed against the applicable Mini Franchise Terms and the Company's business configuration in force at the relevant time.

7. No Waiver of Consumer Rights

Nothing in this Grievance Redressal Policy limits or waives any consumer right or legal remedy available under applicable Indian law, including the right to approach a consumer forum or authority of competent jurisdiction.

Contact

Vedic Life Marketing Pvt. Ltd.
H No. 673, Mohalla Sant Kali Kambli Wale, D C Road, Hoshiarpur, Punjab – 146001, India
Email: Vediclifemarketing@gmail.com · Phone: 01882500481